Hanover Cottage in Whitby

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Covid-19 Information (updated 3rd July 2020)

 

We are re-opening on Saturday 4th July in line with current Government guidance.

 

We will provide a full refund if we cannot accommodate you due to Covid-19. This could be if the local area goes into lockdown.

 

Please be aware that if you cancel a reservation within 30 days of your arrival date you will lose your 30% deposit.

 

On re-opening we will maintain our high levels of hygiene and cleanliness, ensuring that staff are trained and wearing PPE when servicing the accommodation. We will be following current guidance and disinfecting with virucidal sprays.

 

To reduce the risk of contamination we will be leaving the property vacant for 24-hours before new guests arrive.

 

We will not be able to show guests around the accommodation on arrival and will leave a door key in a key safe to enable guests to access the property.

 

We will provide plenty of information inside and will be at the end of the phone should you need us during your stay. If you have any problems that require us to visit the property we will ensure that this is done safely.